We are based in Crete, Greece, however we ship to customers around the world. We offer free shipping within Greece in most items. Here you will find the shipping conditions for different regions.
Please consider that most of our products are made to order, therefore reducing unnecessary waste and overproduction. Because each item is produced specifically for your order, processing and delivery times are longer than those of traditional retailers. We try to produce and ship as soon as possible.
Order Processing
- Once your order is placed, you will receive an email confirmation, with all relevant details.
- If you don’t see an email in your inbox check your spam folder.
- If you don’t receive any email contact us.
- Production begins as soon as payment has been confirmed.
- Production times may vary depending on the product and current demand.
- You will receive an email confirmation once your order has been dispatched.
Estimated Delivery Times
As our products are manufactured on demand, the estimated delivery time for most orders is:
24 – 45 calendar days
Delivery times depend on:
- Product type
- Production schedule
- Destination country
- Customs clearance (for international orders)
- Local courier services
Please note that these are estimated delivery times and may occasionally vary due to circumstances beyond our control.
Shipping Within Greece
We offer FREE standard shipping on most orders delivered within Greece.
Additional shipping charges may apply for:
- Oversized items
- Heavy products
- Bulk or commercial orders
Where applicable, shipping costs will be automatically calculated and displayed during checkout before payment is completed.
Shipping Within Europe
We ship throughout Europe.
Shipping charges typically range between €5 and €31, depending on factors such as:
- Product dimensions
- Weight
- Destination country
- Number of items ordered
The exact shipping cost will always be calculated and displayed during checkout before you confirm your purchase.
Shipping to the United States & Other International Destinations
We also ship to the United States and many other countries worldwide.
Shipping costs, applicable taxes, import duties, and customs fees vary depending on the destination and the size of your order.
Where available, these charges will be calculated and displayed during checkout. In some countries, local customs authorities may assess additional import duties, taxes, or handling fees upon arrival. These charges are determined by the destination country’s regulations and are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available).
Tracking updates may take several days to appear after the shipment has been handed over to the carrier.
Multiple Shipments
To ensure the fastest possible delivery, items in the same order may occasionally be shipped separately if they are produced at different at different times or upon priority request.
You will not be charged additional shipping fees for split shipments beyond the amount shown at checkout.
Delivery Delays
While we work closely with our production partners and shipping carriers to deliver your order as quickly as possible, delivery times may occasionally be affected by:
- High seasonal demand
- Public holidays
- Severe weather conditions
- Customs inspections
- Carrier delays
- Force majeure events
We appreciate your patience and understanding should any unexpected delays occur.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
We cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible. We will make every effort to update your order before it enters production or is shipped.
Questions?
If you have any questions regarding shipping, delivery times, or your order, please contact us using our contact form or through what’s app.